I remember the time when I felt lost entering wine specialized shop. Being surrounded by thousands of bottles with labels I could hardly read, let alone understand. I had no idea what was the difference between Rioja and Monopole or even what was the significance of grape variety. Now, when some time has passed and I have got a deeper understanding of wine, I don’t face this problem anymore personally, but frightened faces of people I see in wine store remind me about this unpleasant feeling once again.
Most wine stores tend to be organized by grape type or country of origin. However, neither of those directions allows consumers who know little about wine feel comfortable. Low involved wine consumers are struggling with choice in a highly fragmented market and the only person to help them in a wine store is a salesmen.
But how many people without any ideas about wine would ask for help? Not a lot because nobody wants to be asked questions in return that they don’t know how to answer. So traditional wine store organization presumes a certain knowledge and awareness on the part of the consumer and hence narrows their target market only for experienced wine drinkers. What about the casual consumer who knows a little about wine but also wants to enjoy it?
A solution could be to make the choice process as simple as possible. One of the tools is to create new ways to classify wines and implement it. One of the best examples is Best Cellars wine store in the US. They classify wines by taste and style, organizing them by headings such as, Fizzy, Fresh, Soft, Smooth, Big, and Sweet.
"Soft," for instance, indicates a mellow, medium-bodied white wine, while "Big" means a powerful, full-bodied red. Bright colors and images also make it easy for customers to select a wine based on their taste and mood.
It is also possible to democratize the process of choosing wine by grouping products by consumer need. Segregating wines for special occasions, relaxing family dinners, entertaining clients, or a fun evening with friends might well be another easy way to grab attention.
But how many people without any ideas about wine would ask for help? Not a lot because nobody wants to be asked questions in return that they don’t know how to answer. So traditional wine store organization presumes a certain knowledge and awareness on the part of the consumer and hence narrows their target market only for experienced wine drinkers. What about the casual consumer who knows a little about wine but also wants to enjoy it?A solution could be to make the choice process as simple as possible. One of the tools is to create new ways to classify wines and implement it. One of the best examples is Best Cellars wine store in the US. They classify wines by taste and style, organizing them by headings such as, Fizzy, Fresh, Soft, Smooth, Big, and Sweet.
"Soft," for instance, indicates a mellow, medium-bodied white wine, while "Big" means a powerful, full-bodied red. Bright colors and images also make it easy for customers to select a wine based on their taste and mood.It is also possible to democratize the process of choosing wine by grouping products by consumer need. Segregating wines for special occasions, relaxing family dinners, entertaining clients, or a fun evening with friends might well be another easy way to grab attention.
That's very interesting.
ReplyDeleteReally like this idea of simplifying wine tastes and styles for casual drinkers. But there are a few different schemes. e.g. http://www.saq.com/content/SAQ/en/conseils-et-accords/alcool/pastilles-de-gout.html
ReplyDeleteWhich scheme is best?